For Individuals & Families

I. Patient Advocacy & Navigation

For Yourself or a Loved One*

Have you been newly diagnosed with a medical condition?
Do you have a complex medical situation or a medical mystery?
Do you feel as if you are falling through the cracks of the many specialists you need to see?
Are you overwhelmed or confused by the prescription drugs you have been prescribed?
Are you frustrated, scared, or confused?

We can help. You will work one-on-one with a patient navigator. You do not need to go through this alone. We begin with a thorough intake consultation to assess your situation and establish a custom tailored ACTION PLAN. We will:

Create a concise medical fact sheet that summarizes your complete medical history, complete with all medications, for use with doctors and other healthcare providers. These medical fact sheets contain what might otherwise be buried in hundreds of pages of medical records.
Communicate on your behalf with physicians, researchers or institutions anywhere in the world that may be able to help.
Help you get appointments with doctors you would like to see.
Help you to set up a prescription drug system that includes a refill calendar and pill pod system designed to save time, prevent shortages and missed doses.
When appropriate and welcome, share our own personal experiences that will give you hope, perspective, and peace of mind.

Ready to get started? Contact us for a free consultation.

* For parents of minor patients, we work with both you and your child, in age appropriate ways to help you achieve the best possible outcomes.

For Elder Care

Are you struggling with an aging parent’s changing needs?
Do you need a facilitator to manage your team of medical specialists?
Could you use a navigator to help you find caregiver solutions?
Are you and/or your parent overwhelmed or confused by prescription drugs and how to organize refills and keeping up with doses?

We can help. Working with a navigator will help you find solutions and feel at peace with the kind of care and placement your parent receives. We begin with a thorough intake consultation to assess your parent’s situation and come up with an ACTION PLAN. We will:

Research assisted living communities, hospitals, skilled nursing facilities and nursing homes.
Navigate medical bureaucracies.
Mobilize care-giving resources.
Find community-based resources that may be available to you.
Communicate with and coordinate timely information sharing between and among healthcare providers.
Communicate with family members on your behalf.
Help you to set up a prescription drug system that includes a refill calendar and pill pod system.
Make referrals to related providers, such as elder law attorneys, estate planners, home health care services, personal assistants, etc.

Ready to get started? Contact us for a free consultation.

II. Insurance Selection and Resolution

Not sure which health plan will best serve your needs?
Has your insurance company denied your benefits, claims, or appeals?
Do you need help negotiating a medical bill?
Are you having trouble dealing with your medical paperwork?

We can help. Our insurance selection & resolution services cover the full range of issues that routinely make life difficult for patients. We have developed systems to track insurance claims and medical paperwork to make sure you receive every benefit to which you are entitled. We begin with a thorough intake consultation to assess your situation and establish goals. We then We can:

Thoroughly research available plans that meet your medical and budgetary needs.
Organize your medical paperwork.
Review insurance company explanation of benefits (EOB) and compare them with your bills.
Determine which claim denials should be appealed.
File claims and appeals on your behalf and follow through until they are completed. And, when necessary, we will file appeals/complaints with state-level insurance commissioners.
Provide you with a simple explanation of which bills to pay and why.